FAQ
Here are some of our most frequently asked questions, if you have a question regarding shipping or returns, please visit those tabs on our website.
If you have any NFAQ (not frequently asked question), feel free to reach out - we love to chat and will be happy to help! Just send through an email to hello@midnightcrusade.com and we will get back to you within 24 hours.
Q: What does Midnight Crusade specialise in?
A: We sell travel accessories! We are just starting out and can't wait for you to watch us grow.
Q: Where is Midnight Crusade based?
A: We are completely Aussie owned and based in Melbourne, Victoria.
Q: What does "cruelty free" mean?
A: All of our products are manufactured and developed without any cruelty to animals. We love animals just like you and don't believe its necessary for them to be harmed just for our products.
Q: How do I clean/care for cruelty free leather?
A: Cruelty free leather is a little bit different to leather, you need to make sure the products aren't kept against anything that can dint the leather. If you do notice a dint in the product, it will pop back out after a few hours but it is best to avoid this where you can. For most spills or marks, wipe off with baby wipes or alcohol free wipes.
Q: How often do you stock new items?
A: We are a new, small business and are adding new products to our website every couple of months at this stage. Our goal is to be your number 1 stop for all travel accessories in the future and we have so many exciting products planned for release in the next 12 months!
Q: I have received an item and I think it's faulty, what do I do?
A: We are so sorry to hear this has happened! We are more than happy to assist you with this fault, please email your name and order details along with images of your item to hello@midnightcrusade.com
Q: Do you design your products?
A: Yes! We work with a design and manufacturing team to create the perfect travel accessories you see on our website. Our designs use quality materials that are durable and long lasting as well as soft to touch.
Q: Do you use biodegradable mailers for our orders?
A: We sure do! We care about the planet and want to do everything we can to protect it.
Q: I placed an order online but have changed my mind and no longer want what my order, am I able to cancel and get a refund?
A: Unfortunately we aren't able to process a refund for a change of mind as all purchases made on Midnight Crusade are final. If you are no longer wanting a particular item you ordered with us, you are more than welcome to return it at your cost and we can issue you with a store credit.